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Terms of Service

Last updated: March 25, 2026

1. Acceptance of Terms

By accessing or using Pathways (the "Service"), including our website, mobile application, and AI companion features, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and Pathways AI LLC ("Pathways," "we," "us," or "our").

2. Description of Service

Pathways is an AI-powered personal companion application designed to help users with goal-setting, habit building, daily focus, and personal growth. The Service includes:

  • An AI companion that provides personalized guidance and motivation
  • Daily challenges adapted to your energy and preferences
  • Goal tracking and progress visualization
  • Focus sessions and productivity tools

The Service is provided for informational and educational purposes only.

3. Health & Wellness Disclaimer

Pathways is NOT a medical device, therapeutic tool, or substitute for professional care.

The Service does not provide medical advice, diagnosis, treatment, or therapy of any kind. Specifically:

  • Pathways is not a replacement for licensed therapists, counselors, psychologists, psychiatrists, or any other healthcare professionals
  • Content and suggestions provided by the AI companion are not clinical recommendations
  • If you are experiencing a mental health crisis, please contact a licensed professional, call 988 (Suicide & Crisis Lifeline), or go to your nearest emergency room
  • Always consult qualified healthcare providers for health-related decisions

By using Pathways, you acknowledge that the Service is intended for general wellness, productivity, and self-improvement purposes only.

4. AI Disclaimer

Pathways uses artificial intelligence to power its companion feature. You acknowledge and agree that:

  • AI-generated content may be inaccurate — responses are generated by machine learning models and may contain errors, inaccuracies, or inappropriate content
  • AI is not a human — you are interacting with an automated system, not a licensed professional or human advisor
  • Exercise your own judgment — you should independently evaluate any advice, suggestions, or information provided by the AI companion
  • No guarantees of outcomes — we do not guarantee that using the Service will result in any particular outcome, improvement, or achievement

We continuously work to improve the quality and safety of our AI features, but we cannot guarantee that all responses will be accurate, helpful, or appropriate for your specific situation.

5. Eligibility

You must be at least 13 years old to use the Service in the United States, or at least 16 years old if you are in the European Economic Area (EEA). By using the Service, you represent that you meet the applicable age requirement.

If you are under 18, you represent that you have your parent's or legal guardian's permission to use the Service.

6. User Accounts & Data

You retain ownership of your data. Any content you create within Pathways — including journal entries, goals, and check-ins — belongs to you.

By using the Service, you grant Pathways a limited, non-exclusive license to use your content solely for the purpose of providing and improving the Service. We will not use your personal data or conversations to train our AI models.

For more details on how we handle your data, please see our Privacy Policy.

7. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws
  • Attempt to reverse engineer, decompile, or extract the source code of the Service
  • Attempt to manipulate or "jailbreak" the AI companion to produce harmful, illegal, or inappropriate content
  • Use the Service to harass, abuse, or harm others
  • Interfere with or disrupt the Service or its infrastructure
  • Create accounts through automated means or use bots to interact with the Service
  • Resell, redistribute, or commercially exploit the Service without our written consent

Violation of these terms may result in immediate suspension or termination of your access.

8. Intellectual Property

The Pathways application, website, brand, logo, design, code, and all associated content are the property of Pathways AI LLC and are protected by intellectual property laws.

You may not copy, modify, distribute, or create derivative works from any part of the Service without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Pathways AI LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service
  • Our total liability for any claims arising from your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim (or $0 if you are using a free tier)
  • We are not liable for any actions you take based on AI-generated content or suggestions

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

10. Disclaimer of Warranties

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. We do not guarantee the accuracy, completeness, or usefulness of any AI-generated content.

11. Indemnification

You agree to indemnify, defend, and hold harmless Pathways AI LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any content you submit through the Service

12. Dispute Resolution & Arbitration

Please read this section carefully. It affects your legal rights.

You and Pathways AI LLC agree that any dispute, claim, or controversy arising from or relating to these Terms or the Service shall be resolved through binding individual arbitration, rather than in court, except that either party may bring claims in small claims court if eligible.

Arbitration Rules

  • Arbitration will be administered by JAMS under its Streamlined Arbitration Rules
  • The arbitration will take place in California, or at another mutually agreed location
  • The arbitrator's decision will be final and binding

Class Action Waiver

You agree to resolve disputes with us on an individual basis only. You waive any right to participate in a class action, class arbitration, or representative proceeding.

30-Day Opt-Out

You may opt out of this arbitration provision by sending written notice to info@my-pathways.ai within 30 days of first using the Service. Your notice must include your name, email address, and a clear statement that you wish to opt out of arbitration.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

14. Modifications

We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice via email or a prominent notice on the Service before the changes take effect.

Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

15. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms or if we discontinue the Service.

Upon termination, you may request deletion of your data by contacting us at info@my-pathways.ai. Sections of these Terms that by their nature should survive termination (including limitation of liability, arbitration, and indemnification) shall survive.

16. Contact Us

If you have questions about these Terms, please contact us: